User Guide
・How to order products
Add the product you want to your cart and proceed to the payment page.
Vintage and antique watches are one-of-a-kind. We will never restock the exact same item, but we can try to find a similar item. Please feel free to contact us.
・Payment
You can choose to pay by bank transfer or credit card (excluding VISA and Master). Cash on delivery is available up to 500,000 yen. Please contact us for amounts over 500,000 yen.
・About delivery
Delivery company: Jpan Post Sagawa Express
The shipping fee is 756 yen (tax included) nationwide.
Shipping to Hokkaido and Okinawa is 1,620 yen (tax included).
Please contact us for other remote islands.
・About consumption tax
A 10% consumption tax will be charged.
・About warranty
If any defects occur under normal use conditions, we offer a one-year warranty.
・Returns
If the product is defective within 7 days of arrival, we will accept a return. We do not accept returns for damage or scratches caused by use.
Matsuno Watch Store offers international shipping.
Please note that some products are excluded .
We will ship internationally via EMS. We will cover shipping and insurance fees. However, customs duties will be borne by the customer . For more information on insurance, please see the link below. Japan Post
* Crocodile and alligator leather straps are restricted by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) and therefore cannot be shipped overseas.
If you have any questions regarding overseas shipping, please contact us.
We offer international shipping.
Please note that some items are not eligible for this service.
We will ship internationally via EMS. Shipping and insurance fees will be covered by our company. Customs duties will be borne by the customer.For insurance, Please see the link below. Japan Post
*Crocodile and leather belts are restricted by the Washington Convention (CITES) and are not eligible for international shipping.
If you have any questions regarding overseas shipping, please contact us.