Watch Repair Terms and Conditions
When you apply for repairs at our store, you are deemed to have accepted the contents of these terms and conditions.
Definition of Repair
We accept repairs within Japan for the purpose of restoring and maintaining the functionality and performance of broken watches.
Please note that, depending on the condition and circumstances of the inspection, repairs or other measures may not be possible.
Repair costs
We will carry out the following repairs free of charge or for a fee.
Free repair
- If the product breaks down under normal use within the warranty period, we will repair it free of charge in accordance with our store regulations.
- In this case, the warranty period varies depending on the product.
Paid repair
- Even if the product is within the warranty period, if the repair content is outside the scope of the warranty, we will charge a repair fee.
- Used products are out of warranty.
- In the case of paid repairs, we will hand over the repaired item to you in exchange for payment of the repair fee.
What can be repaired
We offer all types of repairs, from vintage watches to modern watches.
Repair work menu
- Disassembly, inspection, parts cleaning and replacement, assembly, lubrication, precision adjustment, final inspection
Repair delivery time
For normal maintenance and repairs that do not require special repair procedures, please expect to complete the work within approximately one month after receiving the item.
Watch repairs take time as they involve disassembly, cleaning, and then reassembling the watch for a running test.
If the standard is not met, we will make adjustments and finish the work, which will take some time.
Please note that some time may be required for adjustments such as chronographs and other watches that require adjustment.
(If significant delays are expected due to circumstances, we will contact you accordingly.)
Repair costs for products sold by our store within the warranty period
Any natural failures that occur during normal use within the warranty period will be repaired free of charge.
- This warranty only applies when the defect occurs under normal use conditions, excluding damages caused by customer negligence (such as dropping the product) or misuse.
- The following cases will not be covered by the warranty even if they occur within the warranty period.
*We generally cannot accept returns for reasons other than natural failure.
The following are not covered by the warranty:
- Repairs and breakdowns caused by customer negligence or misuse (dropping, water contact, damage to calendar or chronograph functions, etc.)
- Changes, damage, repairs, and replacements of exterior parts (crowns, crystals, bracelets, cases, polishing, etc.)
- When parts need to be replaced due to wear and tear on the movement (such as a broken mainspring)
- Magnetization (If the watch is placed too close to a computer or mobile phone, it will become magnetized.)
- As this is an antique item, we cannot guarantee its waterproofness.
- Replacement of parts inside the movement (broken mainspring, broken core, broken winding core, etc.)
- If the back cover is opened or repaired by someone other than our store.
- Failure, damage, theft, etc. caused by fire, natural disasters or man-made disasters.
- If you do not have our warranty card, we will not reissue the warranty card.
- Quartz watch batteries are not included.
About the procedure
Repairs can be made in-store or online.
estimate
If you do not accept the estimate by the deadline set by our store, we will cancel the order and return the repaired item.
The customer will be responsible for any fees and expenses incurred when making an estimate that requires disassembly.
If the product cannot be repaired, it will be returned unrepaired .
For some products, an estimate fee may be charged even if the product cannot be repaired.
Repair fees
Please see the individual repair price lists for detailed prices.
Shipping Fee
The customer is responsible for round-trip shipping costs.
Repair warranty
If the same part (with the same symptoms) that was repaired by our store breaks down again within 12 months from the date of repair completion and our store determines that further repair is necessary, we will repair it again free of charge.
Guarantee of consigned products
As for the consignment items, we will generally overhaul them in our store and then list them as consignment items.
Therefore, the warranty for overhauled items will be subject to the same terms and conditions as our store's.
Storage period
Regardless of the whereabouts of the customer requesting repairs at our store, refusal to accept the item, or any other reason, if any of the following conditions are met, the customer will be deemed to have waived ownership of the item after six months of storage from the date of our notification, and will consent to our disposal of the repaired item.
In this case, the customer must promptly pay to our store, in addition to the repair fee, all costs incurred for the repaired item and the costs incurred for disposing of the repaired item, in accordance with our invoice.
- When the repair of the item we have received has been completed.
- If you do not pick up the repaired item despite being notified to do so.
- If the user of this service does not respond to the quotation within 7 days from the date of notification of the quotation amount.
Handling of Personal Information
We handle personal information in accordance with our privacy policy.
Compensation
In no event shall our store be liable for any lost profits of the party requesting repairs, damages arising from special circumstances, damages based on claims for compensation made by a third party against the party requesting repairs , or other damages resulting from the inability to use the product due to a breakdown or malfunction of the repaired item.
In the unlikely event that our store is liable for damages, our liability will be limited to the amount equivalent to the value of the repaired item (based on our used item purchase price at the time the damage occurred).
Changes to Terms
Please note that these terms and conditions may be added to or changed without prior notice for the convenience of our company.